Personal Lines Associate Claims Administrator

North Risk Partners, LLC•Mendota Heights, MN

6d•$23 - $28

About The Position

The Associate Claims Administrator services personal insurance claims and works with Risk Advisors, clients, and carriers. This role handles small accounts with guidance and support from Claims Administrators and Senior Claims Administrators, with the goal of progressing to a Claims Administrator. The position also supports senior claims staff on larger accounts when necessary and performs additional projects and tasks as requested by management. The role is part of North Risk Partners, a growing insurance and risk management firm serving businesses and individuals. The company describes its team culture as values-driven, collaborative, and focused on client service, learning, and professional growth. The position is full-time and has an estimated hourly range of $23.08–$27.88, plus benefits. Work is primarily indoors, with travel to company and client locations and occasional exposure to outdoor weather conditions during work-related travel and events.

Requirements

Education and experience generally attained through a high school degree, bachelor's degree, and at least 3 years of customer service experience.
Willingness to obtain an insurance license.
Demonstrated success in customer service.
Excellent oral and written communication skills.
Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively.
Self-starter who takes initiative to identify problems and lead by example.
Ability to work in a fast-paced environment.
Proficiency in Microsoft Office suite.
Ability to work a flexible schedule, including overtime, nights, and weekends as needed for events and meetings.
Valid driver's license and ability to travel to North Risk Partners locations and client meeting locations within the state and potentially the region.
Ability to perform the stated physical duties, including lifting or carrying objects weighing up to 25 pounds and frequent twisting, bending, stooping, kneeling, squatting, standing, walking, and reaching.
Ability to sit at a desk and work at a computer for extended periods, move around the office or facilities during the day, and use manual dexterity and visual acuity for computer and office tasks.
Ability to hear, speak, and communicate verbally in English and follow oral and written instructions.

Nice To Haves

Previous work experience in personal insurance is preferred but not required.

Responsibilities

Assist in servicing claims on behalf of clients across all lines of personal insurance, following agency workflows and procedures.
Take calls about new claims and enter claim information into the system.
Submit claims to insurance carriers.
Work with carriers to obtain the best claim resolution.
Enter claim acknowledgments, payments, and closures into the system.
Follow up with insureds or claimants about claim status requests.
Scan and enter mail related to claim updates.
Set priorities and manage workflow to ensure efficient, timely, and accurate work.
Respond proactively and promptly to daily client correspondence.
Collaborate with Risk Advisors to identify claim issues, potential solutions, strategies, and client services.
Maintain professional internal and external relationships.
Continue professional development and pursue and maintain professional designations when applicable.
Assist Claims Administrators and Senior Claims Administrators with larger accounts when necessary.
Complete miscellaneous projects and other tasks requested by management.