Personal Lines Account Manager

Patriot Growth Insurance Services, LLC • Eden, NY

6d • $26 - $31 • Hybrid

About The Position

The Personal Lines Account Manager serves as a dependable resource for clients, helping them understand insurance options and maintain coverage suited to their needs. The role builds lasting client relationships through renewal reviews, practical coverage guidance, and responsive service.

The Account Manager manages daily service activities for assigned personal lines accounts, including quoting, policy changes, billing questions, and initial claims reporting. They work with clients, carriers, and internal colleagues to keep account information accurate, complete service requests, and identify opportunities to strengthen coverage and improve the client experience. The role is hybrid and based in Eden, New York.

Requirements

• Active New York State insurance license appropriate for servicing personal lines accounts.
• Working knowledge of personal lines insurance products, including homeowners, automobile, renters, and umbrella coverage.
• Ability to explain coverage options, limits, deductibles, and exclusions clearly and accurately.
• Ability to gather client information, prepare quotes, process policy changes, and review policy documents for accuracy.
• Strong customer service and relationship-building skills.
• Clear written and verbal communication skills and a professional approach to phone and email interactions.
• Strong organizational skills, including the ability to prioritize requests, meet deadlines, and follow up consistently.
• Attention to detail when reviewing applications, documenting conversations, and updating account information.
• Ability to research questions, resolve routine service issues, and recognize when additional guidance is needed.
• Comfort using business software and learning agency systems, carrier portals, and Microsoft Office applications.
• Ability to work independently and collaborate with colleagues and carrier partners.
• Commitment to maintaining licensing requirements, protecting confidential information, and following agency procedures.
• Availability to work a hybrid schedule based in Eden, New York.
• Relationship-focused, thoughtful, clear in communication, organized, proactive, dependable, resourceful, empathetic, professional, and accountable.

Nice To Haves

• 3 or more years of insurance industry experience with a direct carrier or an independent agency.
• Experience managing a personal lines book of business and supporting clients throughout the policy lifecycle.
• Experience quoting and comparing coverage across multiple insurance carriers.
• Familiarity with Agency Management Systems and carrier quoting platforms.
• Experience identifying coverage gaps, supporting client retention, and rounding out accounts.
• Relevant insurance designations or additional professional education.

Responsibilities

• Manage day-to-day service for assigned personal lines accounts and respond to coverage questions and policy requests.
• Conduct renewal reviews to evaluate existing coverage, identify changes in client needs, and discuss available options.
• Explain coverage limits, deductibles, exclusions, and optional protections to help clients make informed decisions.
• Quote new and existing coverage, compare carrier options, and explain coverage and pricing differences.
• Identify potential coverage gaps and opportunities to add policies or protections.
• Gather accurate application information, obtain required documentation, and coordinate submissions with carriers.
• Process endorsements, policy changes, cancellations, and other service transactions in accordance with agency procedures and carrier requirements.
• Review policies, endorsements, and renewal documents for accuracy and follow up with carriers to resolve discrepancies.
• Assist clients with billing and payment questions, coordinating with carriers and internal colleagues as needed.
• Support initial claims reporting by gathering information, explaining reporting procedures, and directing clients to appropriate claims contacts.
• Communicate with carrier representatives and underwriters regarding coverage questions, quoting needs, and account issues.
• Maintain accurate client information, policy records, correspondence, and activity notes in the Agency Management System.
• Track outstanding quotes, policy changes, documents, and client requests through completion.
• Proactively communicate renewal changes, coverage concerns, and outstanding requirements to clients.
• Follow agency documentation standards, applicable requirements, and confidentiality practices.
• Stay current on personal lines products, carrier guidelines, and industry developments.

Benefits

• Multiple medical plan options, with preventive care covered at 100%.
• Free virtual medical and mental healthcare for employees and their families.
• Dedicated healthcare concierge.
• Employer-paid short-term and long-term disability coverage.
• Paid parental leave.
• Personalized paid time off without traditional accruals, plus separate sick leave.
• 401(k) company match.
• Dental coverage.
• Vision coverage.
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support.
• Company-paid holidays.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed