Personal Lines Account Manager
About The Position
The Personal Lines Account Manager manages and services an assigned book of personal insurance accounts while building client relationships and providing customer service. The role assists clients with renewals, endorsements, coverage changes, insurance inquiries, quotes, and coverage comparisons, and works with carriers to resolve policy-related issues. The account manager reviews policies for opportunities to recommend additional coverage, supports new business, and contributes to agency growth through cross-selling and upselling. Commercial Lines account assistance may also be needed. This is a full-time, fully onsite position in Medina, Ohio, working in the office five days per week. Remote and hybrid arrangements are not available. Compensation includes a competitive base salary, with additional commission and bonus opportunities. The agency also offers opportunities for professional development and career growth in a collaborative, team-oriented environment.
Requirements
- Previous experience in Personal Lines insurance, preferably within an independent insurance agency.
- Familiarity with Personal Lines insurance products, coverages, and carrier guidelines.
- Strong communication, organization, and customer service skills.
- Ability to manage multiple accounts and prioritize daily responsibilities.
- Comfort identifying sales opportunities and contributing to agency growth.
Nice To Haves
- An active Property & Casualty insurance license is preferred.
- Commercial Lines insurance experience is a plus.
- Experience with agency management systems is a plus.
Responsibilities
- Manage and service an assigned book of Personal Lines insurance accounts.
- Build and maintain strong client relationships to support customer satisfaction and retention.
- Assist clients with policy renewals, endorsements, coverage changes, and general insurance inquiries.
- Review existing policies and identify opportunities to recommend additional coverage or improvements.
- Prepare insurance quotes, compare coverage options, and assist with new business opportunities.
- Work with insurance carriers to address client needs and resolve policy-related issues.
- Identify cross-selling and upselling opportunities to support agency growth.
- Provide assistance with Commercial Lines accounts when needed.
- Maintain accurate client records and policy documentation.
Benefits
- Commission and bonus opportunities.
- Opportunity for professional development and career growth.
- Collaborative, team-oriented agency environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
