Personal Jeweler - Blue Nile - Lenox Square
About The Position
Blue Nile is seeking a full-time Luxury Sales Consultant for its retail showroom at Lenox Square. The role is suited to someone who embraces a white-glove service culture and enjoys educating customers about jewelry purchases. The consultant helps customers build a lasting relationship with Blue Nile by providing professional, accessible, enthusiastic service and strengthening their connection with the brand. The position focuses on delivering an excellent customer experience, meeting sales and service goals, maintaining product knowledge, and working with peers and showroom management to resolve problems. Candidates must have previous retail sales or customer service experience and a high school diploma or GED. Jewelry experience is a plus but is not required. The hourly pay range is $16.52–$24.00; the final rate depends on experience, qualifications, geographic region, internal equity, and job-related knowledge and skills. Regular positions are eligible for a discretionary bonus. Eligible positions also offer medical, vision, and dental coverage and a 401(k) employer match, among other benefits. Blue Nile will not sponsor a new applicant for employment authorization for this position.
Requirements
- Previous retail sales or customer service experience.
- High school diploma or GED.
- Excellent interpersonal, creative problem-solving, organizational, and time-management skills.
- Excellent listening, written, and verbal communication skills.
- Strong attention to detail and high integrity.
- Ability to work within deadlines in a fast-paced environment.
- Strong computer, typing/keyboarding, and data-entry skills, with the ability to navigate computer systems effectively and efficiently.
- Ability to stand for extended periods.
- Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
- Authorized to work in the U.S.
Nice To Haves
- Jewelry experience.
Responsibilities
- Communicate the Blue Nile difference and build trust and confidence in the brand.
- Deliver exceptional customer service and continually develop product knowledge to educate customers.
- Provide accurate information and set clear expectations to ensure an on-brand customer experience.
- Proactively follow up on internal and external communications while maintaining Blue Nile service standards.
- Resolve complex customer service challenges with solutions that exceed customer expectations.
- Help create and maintain a customer-focused service culture, improve the buying experience, and build relationships that support long-term business growth.
- Maintain excellent attendance and punctuality.
- Consistently achieve or exceed company sales and service goals.
- Partner with peers and showroom management to solve problems while maintaining a customer-focused service culture.
Benefits
- Medical coverage for eligible positions.
- Vision coverage for eligible positions.
- Dental coverage for eligible positions.
- 401(k) employer match for eligible positions.
- Discretionary bonus eligibility for regular positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
