Personal Injury Senior Case Manager – Settlements & Negotiations

The Ward Law Group, PL•New York, NY

1d•Onsite

About The Position

Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time. We are seeking a New York Senior Case Manager to support our attorneys by managing a caseload of personal injury claims and acting as a key point of contact for clients. The Senior Case Manager will guide clients through the claims process, collaborate closely with providers and insurance companies, and ensure cases move efficiently from intake through settlement or litigation. This role requires a detail-oriented and client-focused professional with deep knowledge of personal injury cases.

Requirements

Fluent in English and Spanish.
Minimum 2 years of recent Plaintiff Personal Injury case management, negotiations, or settlements experience, including experience handling New York bodily injury (BI), PIP, and UM/UIM claims.
Proficiency in Litify or similar legal case management systems.
Excellent organizational skills, with the ability to prioritize and multitask.
Strong written and verbal communication skills.
Ability to work in office 5 days a week at our firm located at 535 5th Ave Suite 2600 New York, NY 10017.

Responsibilities

Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
Present and explain initial settlement offers to clients, providing recommendations on next steps.
Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.
Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.
Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
Coordinate with providers and attorneys to support mediation and case settlement processes.
Prepare mediation summaries, global settlement documents, and related case materials.
Conduct weekly audits to ensure all case files are current and compliant.
Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
Review surgical case files and related documentation prior to client procedures.