Personal Injury Claims Examiner
About The Position
As a Personal Injury Claims Examiner at GEICO, you will guide policyholders through the medical aspects of auto insurance claims and provide assistance and customer service. You will investigate medical necessity and casualty, evaluate the validity of personal injury insurance claims, and monitor case files throughout treatment. The position involves consulting with customers, other insurance carriers, attorneys, and medical providers; obtaining medical information; reviewing insurance contracts, reports, and billing documentation; and resolving customer concerns. The role is based in Tampa, Florida. After completing in-office training, there is an opportunity to work 80% on-site and 20% off-site, with additional off-site work available through GEICO Flex subject to location and work guidelines.
Requirements
- High school diploma or GED.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing claims experience.
- Experience in high-volume call centers with KPIs and measurable goals.
- Active adjuster license.
- College degree.
Responsibilities
- Guide policyholders through the medical aspects of auto insurance claims and provide assistance and service.
- Investigate medical necessity and casualty and evaluate the validity of personal injury insurance claims.
- Monitor claim case files throughout the course of treatment.
- Consult with customers, other carriers, attorneys, and medical providers.
- Secure medical information and review insurance contracts, reports, and billing documentation.
- Resolve customer concerns and support a positive customer experience.
- Drive customer satisfaction through meaningful interactions.
Benefits
- Medical, dental, vision, flexible spending accounts, and other health and wellness benefits starting on Day 1.
- Paid time off accrual beginning immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% company match and immediate vesting.
- Upfront tuition assistance through GEICO Strive, up to $5,250 annually.
- Licensing and continuing education at no cost, including eLearning courses.
- $1,500 sign-on bonus for licensed candidates.
- Additional off-site work weeks through GEICO Flex, subject to location and work guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
