Personal Injury Claims Clerk

United Auto Insurance•Miami, FL

6d•Remote

About The Position

United Automobile Insurance Company is seeking a Claims Clerk to support its PIP team and Claims Adjusters with clerical and administrative functions. The position is remote, with the employee working from a preferred location within the Southeast region. The role supports timely and compliant progression of PIP claims through claims-system maintenance, document handling, communications, and operational reporting.

Requirements

High school diploma.
Strong attention to detail and accuracy in document handling and data entry.
Excellent written and verbal communication skills.
Proficiency with office software and database systems.
Ability to multitask and prioritize work effectively in a fast-paced environment.

Nice To Haves

Prior administrative experience.
Prior experience with Claims Center and Decision Point.
Advanced skills in Microsoft Excel and the Microsoft Office Suite.
Fluency in Spanish.

Responsibilities

Create and send claims-related letters or tasks within strict timelines and according to state-specific compliance requirements.
Keep data fields current in the claims system and maintain data in additional vendor systems.
Follow statutory regulations, HIPAA requirements, account protocols, and department policies and procedures.
Respond to claim inquiries on behalf of adjusters and perform administrative tasks supporting daily operations.
Maintain an organized filing system and database of documents in the claims system.
Gather documents needed to respond to subpoenas for records.
Request claims checks in the system on behalf of Claims Adjusters.
Monitor and work the System Backlog Queue (SBQ) to help progress PIP claims and prevent processing delays.
Review, route, and update documents and tasks in Perceptive, maintaining proper indexing and claim-file documentation.
Generate, review, and distribute PEER Reports for claim audits, compliance tracking, and operational reporting.
Process and respond to PEER Requests, providing required documents and information within established timeframes.
Handle the PIP Add-On Queue by accurately adding coverage, benefits, or related updates to existing PIP claims.
Coordinate and schedule Examinations Under Oath (EUO), communicating with claimants, attorneys, and internal stakeholders.
Respond to PIP-related inquiries from internal teams, providers, and external parties, escalating issues as appropriate.
Maintain compliance with Florida PIP statutes and internal claims-handling guidelines.
Assist with other administrative duties as required.