Personal Financial Representative I

CapEd Credit Union•Nampa, ID

8d•Onsite

About The Position

The Personal Financial Representative I promotes member financial well-being by engaging members in meaningful conversations to resolve financial inquiries, enrich their experience, and deepen their relationship with the Credit Union. The position processes transactions, handles cash, performs account maintenance and troubleshooting, assists with new memberships and account and lending offerings, and educates members about Credit Union products and services. This role serves members, guest members, and prospective members while providing value-added solutions and a strong member experience. It also supports efficient Credit Union operations and may involve periodic stressful conditions, an adjusted work schedule, overtime, and evening or weekend hours. The position is based at the Marketplace Branch in Nampa, Idaho.

Requirements

One to three years of similar or related experience.
High school education or GED.
Ability to contribute as a team member toward the completion of goals.
Ability to communicate information and ideas clearly to individuals or groups.
Member-focused approach and ability to develop and sustain productive member relationships.
Satisfactory technical and professional knowledge and skills, with the ability to keep up with current developments and trends.
Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Ability to adapt to changes in work tasks or the work environment.
Willingness to identify and pursue learning opportunities and apply new knowledge and skills.
Ability to assess issues and opportunities, compare information, and choose appropriate courses of action.
Ability to maintain stable performance under pressure or opposition.
Ability to set and maintain high standards of performance and take responsibility for completing assignments.
Ability to meet the described physical demands, with reasonable accommodation where applicable, including sitting or remaining stationary; using hands; reaching; communicating and hearing; balancing, kneeling, walking, and standing; and occasionally moving or traversing.
Ability to use a computer and/or phone frequently and perform repetitive movements involving the wrists, hands, or fingers.
Ability to correctly wear personal protective gear.
Ability to exert up to 10 to 25 pounds of force occasionally and negligible force frequently or consistently to move objects.
Close vision, distance vision, peripheral vision, and ability to adjust focus.

Responsibilities

Assist members, guest members, and potential members with account inquiries and perform cash and non-cash transactions and account maintenance.
Listen and ask questions to identify member needs and provide an excellent experience and value-added solutions.
Assist members and potential members with new Credit Union memberships, consumer accounts, and consumer lending inquiries.
Open, close, convert, and maintain member accounts.
Receive and process applications for consumer lending offerings.
Resolve complex member inquiries in accordance with the Credit Union’s Brand Promise and company policies.
Research and explore potential solutions and alternatives for members.
Follow escalation processes to direct members to the appropriate team member when needed.
Balance cash and checks and complete daily transactions, account maintenance, and loan applications with minimal errors.
Maintain expert knowledge of Credit Union products, services, and promotions.
Perform other job-related duties as assigned.