Financial Service Representative I/Personal Banker (Oceanside)

San Diego County Credit Union•Oceanside, CA

About The Position

Financial Service Representative I builds meaningful relationships with members while delivering efficient, accurate, and exceptional service. The role promotes Credit Union products and services to current and prospective members and works with a dedicated team to support the organization’s mission and values. The position supports members in understanding their financial needs, identifying suitable products and services, and completing account and loan processes. It also contributes to branch performance through member outreach, collaboration, and participation in Credit Union and community initiatives. The role requires compliance with applicable Credit Union policies, procedures, and regulatory requirements. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturdays from 8:30 a.m. to 2:30 p.m.; Sundays are off. This is a full-time position of 40 hours per week. Weekend and extended hours may be required, including attendance at community or business development events.

Requirements

High school diploma or equivalent.
One year of financial service industry experience, or two years of relevant finance-related experience, or six months of SDCCU member-facing work experience may be considered.
Knowledge of relationship management skills and demonstrated ability to identify and offer or refer products and services to meet members’ financial needs.
Strong listening, communication, time-management, and organizational skills.
Demonstrated ability to achieve assigned goals and performance expectations.
Ability to work independently and effectively in a team environment.
Professional appearance and demeanor.

Responsibilities

Deliver an exceptional member experience through a positive, professional attitude and by resolving routine member questions.
Use relationship management skills to understand members’ financial needs and provide appropriate financial solutions.
Identify and offer products and services, or refer members to an appropriate representative or partner.
Accurately record and track member interactions, referrals, and sales in accordance with policy and procedure.
Stay current on policies, procedures, and new products or services.
Prepare documentation for new accounts and loans, ensuring compliance with membership requirements and Credit Union policies and procedures.
Ensure loan files are complete and accurate.
Follow up and communicate with members regarding loan applications and processes.
Maintain consistent follow-up with new and existing members.
Collaborate with branch staff to contribute to overall performance and achieve assigned goals.
Participate in Credit Union campaigns, contests, member outreach, and community or business development events.
Follow applicable regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
Act as a Member Service Representative or Receptionist as directed by management.
Work weekends or extended hours when required, including attending community or business development events.
Perform other duties as assigned.