Financial Services Representative (Personal Banker)

First Citizens Bank•Cody, WY

About The Position

A Financial Services Representative (FSR) supports sales and service delivery in a bank branch. The role builds and expands banking relationships through proactive customer outreach and service requests. It is responsible for opening deposit accounts, providing related banking services and lending (including consumer real-estate-secured lending), and identifying and referring sales opportunities to appropriate bank partners. A successful candidate is a disciplined self-starter who can manage daily calling activity, confidently engage customers, build trust, learn new information and technology, work collaboratively across teams, build rapport with different personalities, and move quickly through problem resolution. The FSR is expected to achieve assigned individual and/or team financial, production, and relationship goals; conduct outreach to customers, prospects, and referral sources; and, when appropriate, represent the Bank at civic and community events to generate business and identify potential CRA opportunities. Sales practices should create value for customers and the Bank, with appropriate planning and partnering to provide relevant financial guidance. The representative listens to customers, identifies needs and opportunities, addresses immediate needs promptly, seeks coaching, supports Bank initiatives, and uses tools to improve performance. The position also requires compliance with regulations, Bank policies, procedures, and delegated authorities; timely completion of required training; and assigned office-management duties. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency. Performance may be assessed individually and as part of a team.

Requirements

Bachelor's degree and at least 1 year of experience; or high school diploma/GED/equivalent and at least 5 years of experience in sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
Ability to apply a structured sales process.
Ability to provide financial guidance and expertise.
Financial literacy.
Knowledge of retail banking products and services.
Where licensing is required, complete the Bank-sponsored licensing program within 12 months of entering the role.

Nice To Haves

Experience in financial services sales.
Experience in telephone sales.

Responsibilities

Achieve assigned individual and/or team financial, production, and relationship results.
Conduct proactive outreach to customers, prospects, and referral sources.
Open deposit accounts and provide related banking services and lending, including consumer real-estate-secured lending.
Identify sales opportunities and refer them to the appropriate bank partner.
Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Use sales practices that create value for customers and the Bank, with appropriate planning and partnering to provide relevant financial guidance.
Listen attentively, ask questions to understand customer needs and preferences, uncover sales or referral opportunities, and promptly address immediate needs.
Seek coaching, support Bank initiatives, and use tools to optimize performance.
Comply with regulations, Bank policies, procedures, and delegated authorities to manage risk.
Complete required training by established deadlines.
Perform assigned general office-management duties.
Ensure transaction accuracy and operational efficiency when responsible for taking deposits.