Financial Service Representative I/Personal Banker (Oceanside)
About The Position
Financial Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values. The representative understands members’ financial needs, offers appropriate financial solutions, prepares documentation for new accounts and loans, and supports members throughout loan applications and processes. The position also contributes to branch performance, member outreach, and community and business development efforts while following applicable credit union policies, procedures, and regulatory requirements.
Requirements
- High school diploma or equivalent.
- One year of financial service industry experience, or two years of relevant finance-related experience, or six months of SDCCU member-facing work experience may be considered.
- Knowledge of relationship management skills and demonstrated ability to identify and offer or refer products and services to meet members’ financial needs.
- Strong listening, communication, time management, and organizational skills.
- Demonstrated ability to achieve assigned goals and performance expectations.
- Ability to work independently and effectively in a team environment.
- Professional appearance and demeanor.
Responsibilities
- Deliver an exceptional member experience by maintaining a positive and professional attitude, caring for members, and resolving routine questions.
- Use relationship management skills to understand members’ financial needs and provide valuable financial solutions.
- Identify and offer products and services or refer members to an appropriate representative or partner.
- Accurately record and track member interactions, referrals, and sales in accordance with policy and procedure.
- Stay current on policies, procedures, and new products and services.
- Prepare documentation for new accounts and loans, ensuring adherence to membership requirements and credit union policies and procedures.
- Ensure loan files are complete and accurate.
- Follow up and communicate with members about loan applications and processes.
- Maintain consistent follow-ups with new and existing members.
- Collaborate with branch staff to achieve assigned goals and contribute to overall branch performance.
- Participate in credit union campaigns, contests, member outreach, and community or business development events.
- Adhere to regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
- Act as a Member Service Representative or Receptionist as directed by management.
- Work weekends or extended hours when required, including attending community or business development events.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
