Personal Consultant

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Personal Consultant sells Oceania Cruises products directly to consumers by cultivating and maintaining customer relationships. The role involves initiating customer calls, building rapport, recommending products and services, promoting customer retention, driving direct sales, and delivering a superior customer service experience. The consultant uses leads and prospects to understand travel needs, explain cruise offerings, make recommendations, and work toward sales and revenue goals. This position is part of Norwegian Cruise Line Holdings, which operates Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises.

Requirements

High School Diploma.
Minimum one year of sales experience.
Strong verbal communication skills and professional telephone etiquette.
Demonstrated knowledge of Microsoft Office Suite applications.
Ability to promptly learn and maintain up-to-date knowledge of cruise products and services.
Ability to work professionally in high-pressure situations while multitasking efficiently.
Strong drive and high energy to reach specified sales goals.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Cruise sales experience.
Familiarity with global luxury travel destinations.
Experience with travel reservations systems.
Knowledge of Salesforce.com CRM.

Responsibilities

Promote sales to direct consumers by initiating calls and acting on leads and prospects through SF Campaigns.
Identify travel needs, explain Oceania cruise products, and make travel recommendations.
Establish and maintain quality customer relationships by delivering exceptional customer service, building rapport, and identifying and meeting customer needs and expectations.
Meet customer retention goals and follow up with consumers as needed to close sales and meet or exceed revenue goals.
Build and maintain effective relationships with new and existing consumers.
Maintain consumer prospect lists and contact databases to identify client travel trends.
Proactively promote and sell Oceania products based on client travel history.
Develop in-depth industry and company knowledge to explain cruise features, benefits, and pricing, and recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities.
Attend and actively participate in daily team meetings and relevant sales training to ensure appropriate sales techniques and accurate information are used.
Participate in department-approved mass email campaigns targeting specific guest profiles.
Perform other job-related functions as assigned.