Personal Consultant

Norwegian Cruise Line Holdings Ltd. • Sunrise, FL

1d

About The Position

The Personal Consultant sells Regent Seven Seas Cruises (RSSC) products directly to consumers by cultivating and maintaining customer relationships. The role involves initiating calls, building rapport, recommending product and service modifications, promoting customer retention, driving direct sales, and delivering a superior customer service experience. The consultant uses Regent Live and SF Campaigns to follow up on leads and prospects, identify travel needs, explain cruise products, and recommend travel options. The position also involves maintaining prospect and contact records, developing in-depth knowledge of RSSC products, and participating in team meetings and sales training.

Requirements

• High school diploma.
• At least one year of sales experience.
• Strong verbal communication skills for communicating with internal and external customers.
• Professional telephone etiquette.
• Demonstrated knowledge of Microsoft Office Suite applications.
• Ability to learn promptly and maintain current knowledge of Regent Seven Seas Cruises products and services.
• Ability to work professionally in high-pressure situations and multitask efficiently.
• Strong drive and high energy to reach specified sales goals.

Nice To Haves

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Cruise sales experience.
• Familiarity with global luxury travel destinations.
• Experience with travel reservation systems.
• Knowledge of Salesforce.com CRM.

Responsibilities

• Promote RSSC sales to direct consumers by initiating calls.
• Use Regent Live and SF Campaigns to act on leads and prospects, identify travel needs, explain RSSC cruise products, and make travel recommendations.
• Establish and maintain customer relationships by providing exceptional service, building rapport, and identifying and meeting customer needs and expectations.
• Meet customer retention goals and follow up with consumers as needed to close sales and meet or exceed revenue goals.
• Build and maintain effective relationships with new and existing consumers.
• Maintain consumer prospect lists and contact databases to identify travel trends and proactively promote RSSC products based on customer travel history.
• Develop and apply in-depth knowledge of the cruise industry and RSSC products, including features, benefits, pricing, promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and shipboard amenities.
• Attend and actively participate in daily team meetings and relevant sales training to ensure appropriate sales techniques and accurate communications.
• Participate in department-approved mass email campaigns targeting specific guest profiles.
• Perform other job-related functions as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED