Personal Care Specialist

Green Thumb•Hallandale Beach, FL

14h

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and/or customers throughout their visit to the retail area, from entry through checkout. They use in-depth knowledge of the store’s products and consumption methods to educate customers and recommend options suited to individual needs, while supporting a welcoming, positive, and compliant dispensary environment. The role also supports day-to-day store operations across front-of-house, back-of-house, and maintenance workstations as assigned by management.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including availability for varying shifts such as mornings, days, nights, and weekends.
Have reliable and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Have previous experience with POS systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Maintain professionalism and integrity, including when handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, communicate with individuals and groups, operate POS and office productivity equipment and software, prepare orders, inspect and receive detailed information, and position oneself to move inventory in storage areas for prolonged periods.
Be able to move inventory and materials weighing up to 30 pounds independently.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use current product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs.
Promote a positive, communicative, patient- and customer-oriented work environment.
Help verify order deliveries for accuracy.
Support the management team in smooth, proper, and compliant retail operations, including daily activities, maintenance, and handling reported patient information, issues, or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned duties at front-of-house workstations, including check-in, sales floor, point of sale, curbside, and roll-through.
Complete assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.