Personal Banking Representative I - Aurora
About The Position
The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative. This role operates in a professional office environment and requires regular and reliable on-site attendance. The position involves using standard office equipment, prolonged periods of standing and/or sitting, and the ability to function in a fast-paced environment. Occasional weekend and evening hours, as well as occasional travel, may be required.
Requirements
- Customer service oriented individual with excellent written and verbal communication skills.
- Problem solving and analytical ability.
- Good time management skills. Ability to manage multiple tasks in a fast-paced environment.
- Works well in a team environment.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Understanding and application of banking compliance regulations.
- Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
- Some customer service experience a plus.
- An entry-level position requiring little or no banking experience.
- Previous cash handling and/or customer service experience preferred.
Nice To Haves
- Current possession, or ability to obtain, a Notary Public is a plus.
- Bilingual abilities are a plus.
Responsibilities
- Practices exceptional service with customers using available training programs and measurement tools.
- Proficiency in deposit processing duties including cash handling and cash drawer balancing.
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers.
- Demonstrates proficiency in operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
- Generates correspondence to secure additional customer information to resolve customer concerns.
- Regular and reliable on-site attendance is required.
- Performs other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
