Personal Banking Representative I - Aurora
About The Position
The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication. They have developed proficiency in all duties and functions related to Customer Service Representative. This role involves practicing exceptional service, proficiency in deposit processing, cash handling, and balancing. The PBR I utilizes numerous software applications, understands Alpine Bank's consumer and business products and services, and completes New Accounts training to open and maintain accounts. They demonstrate proficiency in various operational functions including wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box operations, and basic fraud detection. The role also involves generating correspondence to resolve customer concerns. Regular and reliable on-site attendance is required.
Requirements
- A customer service oriented individual with excellent written and verbal communication skills.
- Problem solving and analytical ability.
- Good time management skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Works well in a team environment.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Understanding and application of banking compliance regulations.
- Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
- Some customer service experience a plus.
- An entry-level position requiring little or no banking experience.
- Previous cash handling and/or customer service experience preferred.
Nice To Haves
- Current possession, or ability to obtain, a Notary Public is a plus.
- Bilingual abilities are a plus.
Responsibilities
- Practices exceptional service with customers using available training programs and measurement tools.
- Proficiency in deposit processing duties including cash handling and cash drawer balancing.
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Completes New Accounts training; opens and maintains consumer and bank accounts for Alpine Bank customers.
- Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
- Generates correspondence to secure additional customer information to resolve customer concerns.
- Regular and reliable on-site attendance is required as an essential function of this position.
- Performs other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
