Personal Banking Advisor - Troy

Lake Michigan Credit Union • Troy, MI

1d • Onsite

About The Position

Lake Michigan Credit Union (LMCU) is seeking a Personal Banking Advisor to serve as a financial consultant and advocate for new and existing consumer and business members at its Troy location. The role focuses on understanding members’ financial needs, offering guidance on relevant products and services, and delivering personalized, high-quality service. Advisors establish accounts, process loans, promote LMCU products, and build lasting member relationships while contributing to individual and branch goals.

The position requires strong consultative, communication, organizational, and critical-thinking skills; close attention to detail; and the ability to resolve conflicts professionally. Advisors ensure transactions and member data are handled in accordance with LMCU policies, regulatory requirements, and security standards. They also participate in community and employer-group events, refer members to specialized LMCU departments, mentor peers, support branch operations, and may take on supervisor duties during Saturday shifts or other peak times.

Requirements

• Three to five years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.
• Michigan Resident Producer Credit Insurance License required for Michigan-based employees. External candidates without current licensure must pass the licensing examination and provide proof of certification within 90 days of hire.
• Ability to become registered through NMLS and obtain county notary certification.
• Strong interpersonal and communication skills to engage members and provide personalized financial solutions.
• In-depth knowledge of LMCU products and services and the ability to accurately process consumer and business accounts and loans.
• Demonstrated ability to meet sales targets and contribute to branch goals in a results-driven environment.
• Strong problem-solving and conflict-resolution skills, including the ability to handle challenging situations calmly and professionally.
• Adaptability and flexibility to meet changing branch needs and demands.

Nice To Haves

• Additional coursework or banking experience.

Responsibilities

• Establish trust and rapport with members and provide personalized, consultative assistance with their financial needs.
• Educate members about LMCU products and services and identify appropriate cross-selling opportunities, including loans, credit cards, second mortgages, and other banking services.
• Use critical thinking and problem-solving to recommend solutions that meet members’ needs while mitigating risk.
• Build member relationships and provide high-quality service that supports retention and satisfaction.
• Resolve conflicts and de-escalate difficult situations with professionalism, empathy, and care.
• Organize and prioritize work, follow up promptly, and ensure accuracy in member interactions and transactions.
• Follow LMCU policies and regulatory requirements when processing transactions, managing sensitive member data, and maintaining security standards.
• Consult with consumer and business members and accurately process new consumer accounts, loans, credit cards, second mortgages, HSA or IRA accounts, and business account products.
• Contribute to branch goals by meeting individual sales and customer-service targets and promoting products suited to members’ needs.
• Represent LMCU at community events and on-site business employer-group sessions to build brand awareness and promote services.
• Refer members to other LMCU departments, including Mortgage, Wealth, Premier, Insurance, Treasury, and Commercial services, as appropriate.
• Mentor and coach peers by sharing referral practices, product knowledge, and sales techniques.
• Participate in LMCU projects, initiatives, and culture and promote its core values and service standards.
• Adapt to changing branch needs and contribute to problem-solving in a dynamic environment.
• Support branch operations as needed, including processing transactions, handling vault responsibilities, and taking on supervisor duties during Saturday shifts or other peak times.

Benefits

• Weekly pay
• Retirement savings options
• Comprehensive medical coverage, including prescription coverage (full-time employees)
• Dental insurance (full-time employees)
• Vision insurance (full-time employees)
• HSA match (full-time employees)
• Paid parental leave (full-time employees)
• Tuition reimbursement (full-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED