Personal Banker

Peoples Security Bank & Trust Company • Mountain Top, AR

3d

About The Position

The Personal Banker delivers an exceptional experience to customers and prospects, focusing on meeting the financial needs of the community. The role supports clients in person or virtually and works as an active member of the branch office sales and service team, providing support for day-to-day branch operations and the Bank’s financial services.

The position processes customer transactions accurately and compliantly; balances cash drawers, night deposits, and the ATM; and provides backup for vault-related and other operational duties. The Personal Banker follows policies and procedures to protect customer and Bank assets, stays current on banking regulations, and maintains a strong understanding of the Bank’s products, services, and technology. The role also fields customer questions about deposit accounts, loan activity, and fees, researches more complex matters with assistance, and refers customers and prospects to appropriate partners for deposit, lending, cash management, merchant, or wealth management needs.

Ancillary tasks may support the essential functions and may be altered or redesigned depending on individual circumstances. The job regularly involves sitting, standing, talking, hearing, walking, using hands and fingers, handling or feeling objects, and reaching. It sometimes requires stooping, kneeling, bending, crouching, and lifting up to 50 pounds. Regular computer use is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• Training in customer service, polite and effective communication practices, and relationship building.
• Ability to communicate across face-to-face, email, video conference, text/chat, and social media channels.
• Good interpersonal relationship skills.
• Strong problem-solving skills.
• Sound knowledge of branch transactional tasks and operations.
• Conversant in the Bank’s products and services.
• Proficient in using various types of technology and software.
• Normally, a minimum of 1–2 years of experience in a related position.
• Ability to meet the position’s physical demands, including occasionally lifting up to 50 pounds.

Nice To Haves

• Associate’s degree or General Banking Diploma.

Responsibilities

• Collaborate as an active member of the branch sales and service team to help achieve Bank objectives.
• Process customer transactions, including checks, deposits, withdrawals, payments, money orders, cashier’s checks, and cash advances, efficiently, accurately, and compliantly.
• Balance the cash drawer and night deposits, balance and service the ATM, and provide backup for vault-related and ancillary operational duties.
• Follow policies and procedures to protect customer and Bank assets and stay current on banking regulation changes to ensure compliance.
• Maintain a strong understanding of the Bank’s products, services, and technology.
• Provide customer service by answering questions about deposit accounts, loan activity, and fees; research more complicated matters with assistance and address concerns in a timely manner.
• Refer clients and prospects to appropriate partners for deposit, loan, cash management, merchant, or wealth management services.
• Perform ancillary tasks supportive of the essential job functions as circumstances require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED