Personal Banker - Lakeline (English/Spanish Bilingual)

UFCU•Austin, TX

About The Position

As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization’s core values. You deliver exceptional Member service by accurately processing transactions, answering questions, and resolving account-related issues of moderate complexity. Through an interactive, consultative interview process, you proactively identify Members’ financial needs, recommend appropriate solutions, and support Members in achieving their financial goals. You contribute to business development through external events and community activities, and support branch operations through established activities and processes. The role includes opening consumer deposit accounts and Certificates of Deposit, reviewing credit reports with Members, processing loan applications and financial transactions, and connecting Members with appropriate internal business partners. It also involves providing notary and safe deposit box services, assisting with fraud disputes, supporting digital tool adoption, and following applicable policies, procedures, laws, regulations, and internal controls.

Requirements

High school diploma or GED.
At least 6 months of experience in customer service and working in a team environment.
Consultative sales experience.
Ability and desire to develop knowledge and skills in personal banking areas, including Total Member Experience (TME), the ADAPT model, and UFCU products and services.
Exceptional Member service skills.
Ability to understand and communicate the UFCU Way.
Ability to understand and adhere to financial institution compliance requirements.
Extensive understanding of Credit Union products and services.
Ability to navigate multiple systems efficiently.
Ability to read, analyze, and explain credit reports.
Basic knowledge of the mortgage process.
Ability to manage lobby management software.
Ability to research and identify resources that lead to Member success.
Demonstrates Member focus, performance excellence, innovation, accountability, continuous improvement, and willingness to challenge current thinking.

Nice To Haves

Bilingual in English and a second language.
Financial institution experience.
Lending experience.
Experience working in a fast-paced, high-volume environment.

Responsibilities

Provide prompt, courteous, and accurate service to Members in accordance with UFCU’s values.
Respond to and resolve Member needs and service requests.
Open consumer deposit accounts and Certificates of Deposit.
Read and review credit reports with Members.
Process loan applications, financial transactions, and other service requests.
Assess and anticipate Member needs and refer Members to appropriate business partners.
Provide notary and safe deposit box services.
Assist with fraud disputes.
Complete opening and closing procedures.
Host tables, participate in events, and attend Select Employer Group (SEG) events.
Connect Members with internal business partners to help solve problems.
Provide smooth onboarding experiences and support digital tool adoption.
Adhere to company policies, procedures, and business ethics codes.
Complete required regulatory training as assigned.
Comply with applicable laws, rules, regulations, and internal controls, including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending requirements.