Personal Banker - Lakeline

UFCU Main•Austin, TX

About The Position

As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization’s core values and provide exceptional Member service. You accurately process transactions, answer questions, and resolve account-related issues of moderate complexity. Through interactive, consultative conversations, you identify Members’ financial needs, recommend appropriate solutions, and help them work toward their financial goals. You contribute to business development through external events and community activities and support branch operations through established activities and processes. The role also includes helping Members adopt digital tools, connecting them with internal business partners, and complying with applicable laws, regulations, policies, and internal controls. UFCU is a credit union founded in 1936 that serves Members throughout Texas and beyond. Its stated purpose is to empower Members to achieve financial success and build brighter futures. UFCU describes its values as being purposefully Member-obsessed, reimagining possibilities, and pursuing performance excellence rooted in unwavering integrity.

Requirements

High school diploma or GED.
At least 6 months of experience in customer service and working in a team environment.
Consultative sales experience.
Ability and desire to develop knowledge and skills across personal banking areas, including Total Member Experience (TME), the ADAPT model, and UFCU products and services.
Exceptional Member service skills.
Strong understanding of, and ability to communicate, the UFCU Way.
Ability to understand and adhere to financial institution compliance requirements.
Extensive understanding of credit union products and services.
Ability to navigate multiple systems efficiently.
Ability to read, analyze, and explain credit reports.
Basic knowledge of the mortgage process.
Ability to manage lobby management software.
Ability to research and identify resources that support Member success.
Ability to meet the physical demands of the position, with or without reasonable accommodation, including frequent sitting, use of hands and arms, and extensive computer use.
Ability to work in an environment that may involve periodic stress, direct exposure to possible robbery, occasional schedule adjustments, overtime, evening or weekend hours, and movement between work locations or branches.

Nice To Haves

Bilingual in English and a second language.
Financial institution experience.
Lending experience.
Experience working in a fast-paced, high-volume environment.

Responsibilities

Provide prompt, courteous, and accurate service to Members in accordance with UFCU’s values.
Respond to and resolve Member needs and service requests.
Open consumer deposit accounts and Certificates of Deposit.
Read and review credit reports with Members.
Process loan applications, financial transactions, and other service requests.
Assess and anticipate Member needs and refer Members to appropriate business partners.
Provide notary and safe deposit box services.
Assist with fraud disputes.
Complete opening and closing procedures.
Host tables, participate in events, and attend Select Employer Group (SEG) events.
Connect Members with internal business partners to help solve problems.
Adhere to company policies, procedures, and business ethics codes.
Provide smooth onboarding experiences and support digital tool adoption.
Complete required regulatory training as assigned.
Comply with laws, rules, regulations, and internal controls relevant to the role, including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending requirements.