Personal Banker - 6th & Broadway

PNC Bank•Denver, CO

6d•Onsite

About The Position

PNC is hiring a Personal Banker for its Retail Banking organization at the 6th & Broadway branch in Denver, Colorado. This is an in-office role. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifies ways to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, and delivers a full PNC conversation during each customer interaction to identify appropriate solutions. The Personal Banker drives sales through outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The role educates customers about options for managing financial transactions using technology and other resources, resolves customer issues using product and procedural knowledge, manages risk by following policies and procedures, and participates in efficient, accurate branch operations. PNC emphasizes customer focus and sound risk management in the position. Candidates typically need an associate degree or equivalent and related experience or product knowledge. A comparable combination of education, job-specific certifications, and experience may be considered in place of a degree. The position typically requires 3 or more years of experience. Candidates selected may be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position does not offer employment visa sponsorship and does not participate in STEM OPT.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue and customer loyalty and grow customers’ share of wallet.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every customer interaction to identify appropriate solutions.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental insurance
Vision insurance
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days per year depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance