Personal Banker - 6th & Broadway

PNC•Denver, CO

7d•$45,375 - $75,625•Onsite

About The Position

The Personal Banker works in PNC's Retail Banking organization at the 6th & Broadway branch in Denver, Colorado. This in-office role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The banker positions PNC solutions to generate revenue and build customer loyalty. The role uses a defined sales process that includes outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation in each client interaction, identifies suitable solutions, and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. The banker educates customers about financial transaction options using technology, tools, and resources; resolves customer problems using product and procedural knowledge; and participates in accurate, efficient branch operations. The position requires adherence to policies and procedures, sound judgment within established limits, and heightened scrutiny to identify and avoid losses. PNC emphasizes customer focus and effective management of risks in support of its Enterprise Risk Management Framework. The role is incentive eligible, with payment based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to increase revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service