Personal Banker
About The Position
The Personal Banker provides excellent service to members and serves as a valued financial partner to consumers and small businesses. The role assesses members’ financial needs and goals, recommends suitable products and services, and cross-sells loans and ancillary products using consultative sales strategies to meet or exceed sales goals. The Personal Banker performs duties accurately and in compliance with applicable laws, regulations, policies, procedures, and internal controls, while supporting the Member Promise and maintaining positive working relationships across GLCU. The position also handles membership and deposit accounts, loan applications and consultations, member transactions, issue resolution, and ongoing relationship management through outbound calls, onboarding, and follow-up. The Personal Banker participates in credit union promotions and community events and must obtain FiCep or a similar certification.
Requirements
- At least 1 year of experience as a Sr. Member Specialist or industry equivalent (Personal Banker).
- Successful completion of the Retail Advanced (Lending) training program.
- An active NMLS license, ability to renew an expired license, or ability to obtain a new license within 6 months of accepting the role.
- Ability to complete FiCep training within a predetermined timeframe.
Responsibilities
- Assess the financial situations of consumer and small-business members and determine suitable products and services to support their financial wellness.
- Meet or exceed assigned sales goals and contribute to department and credit union success.
- Advise members about membership, deposit products, loan eligibility, lending criteria, denial reasons, and credit union products and services.
- Open and maintain membership accounts in accordance with policies and procedures.
- Interview members or prospects and process credit card, home equity, and consumer loan applications.
- Review applications, worksheets, and credit reports to identify additional cross-sell opportunities.
- Call on and visit local small businesses to discuss how GLCU can support and improve their businesses.
- Consult with members and answer questions about lending products and services.
- Investigate and resolve member issues and complaints promptly and accurately.
- Manage a book of business and build member relationships through outbound calls, onboarding, and follow-up calls.
- Obtain FiCep certification or a similar certification.
- Provide member service and retention support concerning accounts, shares, loans, teller transactions, and related matters.
- Participate in credit union promotions and community events.
- Follow federal and state regulations, internal controls, policies, procedures, and expectations, including secure inventory control of negotiable instruments and cash.
- Conduct deposits, withdrawals, transfers, wires, and other financial transactions, and perform other Member Specialist duties as needed.
- Perform other duties as assigned.
Benefits
- Competitive total compensation package
- Medical, dental, and vision insurance
- Wellness programs and health membership reimbursement
- Company-paid short-term and long-term disability insurance
- Employee banking benefits, including 24/7 digital banking and access to a network of more than 30,000 ATMs and 18 branches
- Company-paid life insurance
- Paid time off and paid holidays
- 401(k) plan with employer matching contributions
- Training programs and mentorship opportunities
- Tuition reimbursement for continuing education
- Employee recognition programs
- Community service initiatives and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
