Personal Banker - Redding Downtown

Tri Counties Bank•Redding, CA

About The Position

As a Personal Banker, you provide service to community members visiting the branch for teller services and new account openings. You build and expand banker-client relationships based on purpose, value, and trust by handling transactions, showing care for customers’ financial wellbeing, identifying relevant banking services, and presenting products that address customers’ needs and goals. The role involves approximately 12 or more customer conversations daily and ongoing updates to a customer relationship management database covering interactions in person, by telephone, or through other communication modes. You explain the features and benefits of consumer checking and savings accounts, certificates of deposit, online and mobile banking, bill pay, debit cards, and overdraft privilege coverage. You also collaborate with bank professionals who provide specialized services such as home mortgage lending, investment advisory, commercial lending, business and purchasing cards, treasury management, merchant card services, and direct banking. The position includes maintaining accurate sales records, reviewing results with the Branch Manager, and preparing action plans to meet or exceed sales objectives. You handle customer transactions accurately and promptly, maintain knowledge of bank policies and regulatory requirements, assist with team training when needed, and support colleagues with other duties as assigned. The role may require lifting up to 25 pounds.

Requirements

High school diploma or GED.
Effective verbal and written communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete bank product and sales training courses and appropriate certifications.
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).

Nice To Haves

Previous sales experience.
Previous cash handling experience.

Responsibilities

Welcome customers who call or visit the branch and make them feel valued.
Use customer interactions to understand individual financial needs and goals.
Explain Tri Counties Bank services, products, and partners, and identify appropriate solutions for customers.
Follow through on commitments to help fulfill customers’ financial needs and goals.
Conduct approximately 12 or more customer conversations daily.
Present the features and benefits of consumer checking and savings accounts, certificates of deposit, online banking, bill pay, mobile banking, debit cards, and overdraft privilege coverage.
Update the customer relationship management database with records of customer interactions.
Maintain collaborative relationships with bank professionals providing specialized financial services.
Maintain accurate sales records, review sales results with the Branch Manager, and prepare action plans to meet or exceed sales objectives.
Handle customer transactions, including check cashing, deposits, loan payments, and counting currency and coin, accurately and promptly according to guidelines.
Maintain current knowledge of bank policies and procedures and comply with applicable regulations.
Assist in training branch team members on product knowledge and skill development when necessary.
Assist team members with non-primary duties when necessary and perform other work-related duties as assigned.