Teller or Personal Banker - Redding Cypress

Tri Counties Bank•Redding, CA

1d•Onsite

About The Position

Tri Counties Bank is seeking a Teller or Personal Banker for their Redding Cypress location. This role offers fantastic, comprehensive benefits and competitive compensation. The Teller position focuses on executing account transactions, making referrals, and proactively contacting account holders. The Personal Banker role involves providing confidence-inspiring service, creating and expanding banker-client relationships, assisting customers with transactions, and introducing them to suitable bank services and products. Both roles require excellent customer service, sales skills, and adherence to bank policies and regulations.

Requirements

High school diploma or GED required.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to utilize personal computers and Windows based programs.
Able to successfully complete Bank's product and sales training courses.
Previous sales and cash handling experience, preferred.
Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).
Maintain a current understanding of Bank policies and procedures.
Maintain a current understanding of and ensure compliance with regulations that include but are not limited to: Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reg B/fair Lending, Reg Z/Trust in Lending, Reg DD/Trush in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act.

Nice To Haves

Previous sales and cash handling experience.

Responsibilities

Execute account transactions, including deposits, withdrawals, check cashing, and cashier's checks.
Provide information and assistance in researching customer problems.
Balance a cash drawer daily and maintain it within limits.
Answer customer inquiries and provide prompt, efficient, and friendly service.
Probe for customer financial needs and recommend bank products and services.
Refer retail loan and deposit products and meet assigned referral goals.
Ensure that cash and security procedures are followed.
Complete necessary documentation and data entry.
Process all deposit and loan transactions.
Make outbound calls to new and existing customers for contact and servicing needs.
Maintain a current understanding of Bank policies, procedures, and all applicable federal and state laws and regulations.
Begin with a personal welcome to everyone who calls or comes into a branch.
Show the customer they are valued.
Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers.
Share knowledge about Tri Counties Bank services, products, and partners.
Employ appropriate solutions for customers and follow through to ensure their financial needs and goals are fulfilled.
Maintain accurate sales records and regularly review sales results with Branch Manager.
Prepare an action plan to meet/exceed sales objectives.
Assist in training branch team members on product knowledge and skill development.
Assist other team members in non-primary assigned duties whenever necessary.
Perform other work-related duties as assigned.