Personal Banker - Redding Downtown
About The Position
The Personal Banker provides welcoming, confidence-inspiring service to community members visiting the branch for teller services and new account openings. The role builds trusted banker-client relationships by understanding customers’ financial needs and goals, explaining relevant Tri Counties Bank products and services, recommending appropriate solutions, and following through on commitments. The position averages approximately 12 or more customer conversations per day and involves presenting consumer checking and savings accounts, certificates of deposit, online and mobile banking, bill pay, debit cards, and overdraft privilege coverage. The Personal Banker records customer interactions in the relationship management database and collaborates with colleagues who provide specialized financial services. The role also handles a range of branch transactions accurately and promptly, maintains knowledge of bank policies and regulatory requirements, reviews sales performance with the Branch Manager, and may assist with team training and other branch duties.
Requirements
- High school diploma or GED.
- Effective verbal and written communication skills.
- Ability to use personal computers and Windows-based programs.
- Ability to successfully complete bank product and sales training courses and appropriate certifications.
- Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Previous sales and cash handling experience.
Responsibilities
- Welcome customers who call or visit the branch and make them feel valued.
- Use customer interactions to understand individual financial needs and goals.
- Explain bank services, products, and partners that may help customers save money, earn more, or bank more conveniently.
- Recommend appropriate solutions and follow through on commitments to meet customers’ financial needs and goals.
- Present consumer checking and savings accounts, certificates of deposit, online banking, bill pay, mobile banking, debit cards, and overdraft privilege coverage.
- Maintain records of all customer interactions in the customer relationship management database.
- Maintain collaborative relationships with colleagues in home mortgage lending, investment advisory, commercial lending, business corporate and purchasing cards, treasury management, merchant card services, and direct banking.
- Maintain accurate sales records, review results regularly with the Branch Manager, and prepare action plans to meet or exceed sales objectives.
- Process customer transactions accurately and promptly, including check cashing, cash deposits, loan payments, and counting currency and coin.
- Maintain current knowledge of bank policies and procedures and comply with applicable regulations.
- Assist in training branch team members on product knowledge and skill development when necessary.
- Assist other team members with non-primary duties and perform other work-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
