Personal Banker

PNC•Philadelphia, PA

16d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Personal Banker role is part of PNC's Retail organization and is based in the Delaware County Region, at either the Lansdowne or Island Avenue, Philadelphia, PA branch. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and loyalty. The role uses PNC solutions to generate revenue and build customer loyalty, manages customer needs through product and procedural knowledge, and participates in accurate and efficient branch operations while adhering to risk policies and procedures. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The education field separately lists “No Degree,” and no certifications or language assessments are required. Candidates considered for the position are subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC benefits for eligible employees may include health, dental and vision coverage, life and disability insurance, a 401(k) with match, pension and stock purchase plans, dependent-care support, adoption, surrogacy and doula reimbursement, educational assistance, wellness incentives, paid leave, holidays, absence days and vacation.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s) and experience may be considered in lieu of a degree.
Demonstrated knowledge, skills and abilities appropriate to the role.
Skills and competencies include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales, banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling and understanding customer needs.
No required certification(s).
No required or preferred language assessments.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting and lobby engagement.
Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand and retain customer relationships.
Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Engage with customers in the lobby, position relevant products and educate customers on financial transaction options using technology, tools and resources.
Apply product and procedural knowledge to identify, mitigate and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, identifying potential loss and participating in branch operations accurately and efficiently.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent-care reimbursement account and back-up child or elder care.
Adoption, surrogacy and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.