Personal Banker

PNC Bank•Ashland, KY

1d•Onsite

About The Position

As a Personal Banker within PNC's Retail Branch organization, based in Ashland, Kentucky, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers’ financial well-being, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to drive revenue and customer loyalty. The role is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. By delivering a full PNC conversation with each client, you will identify appropriate solutions, educate customers on financial transaction options and available technology, and build loyalty through a differentiated customer experience. You will apply product and procedural knowledge to resolve customer problems, follow policies and procedures to manage risk, exercise sound judgment, and help complete branch operations accurately and efficiently. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or certification is listed as required. Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage their customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships and grow customers’ share of wallet.
Position PNC solutions to generate revenue and build customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.