Personal Banker

Central Bancompany•Columbia, MO

About The Position

The Personal Banker assists with branch operations and provides customer service across teller transactions, account opening, product and service inquiries, and banking problem resolution. The role supports the Consumer Banking Manager and helps ensure compliance with bank policies, procedures, and applicable regulations, including the Bank Secrecy Act and information security initiatives. The Personal Banker also serves as a resource for operational and customer issues, using discretion and sound judgment. This position performs entry-level team supervision and supports staff training, coaching, motivation, risk assessment, and sales development. It helps set and meet individual and branch goals through customer-focused sales and cross-selling of financial products and services. The Personal Banker contributes to branch results, maintains strong knowledge of bank offerings and procedures, and provides professional, accurate, and legendary service in an environment that may be fast paced.

Requirements

Bachelor's degree or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Thorough knowledge of teller and new-account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and ability to work accurately.
Excellent oral and written communication skills and strong customer relations skills.
Ability to work cooperatively and professionally with employees and customers.
Good judgment and ability to handle confidential information, analyze information quickly and accurately, and make decisions.
Willingness to assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.
Ability to use an image scanner, cash counting machine, cash dispensing machine, and coin counter.

Responsibilities

Assist with branch operations, customer service, teller duties, and daily branch processing.
Open and close the branch, and open and close customer accounts.
Process deposits, check cashing, withdrawals, payments, and other teller transactions; verify signatures, balances, endorsements, ownership, and fraud risks.
Accurately count, check, and reconcile coins, currency, and transactions.
Resolve customer problems and answer questions about financial products and services.
Cross-sell bank products and services, pursue sales opportunities, make referrals to other business departments, and participate in programs to generate new customers.
Assist with staff motivation, training, coaching, risk assessment, and achievement of branch and individual sales goals.
Act as a resource for operational and customer issues, including when management is not present.
Ensure operating procedures, branch controls, and cash-handling procedures are followed.
Arrange daily work plans to manage customer flow, processing requirements, customer service, and record keeping.
Maintain knowledge of bank products, services, regulations, policies, and procedures, and help ensure other branch personnel have that knowledge.
Demonstrate professional, tactful, and diplomatic service to customers and coworkers.
Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
Comply with applicable banking regulations, including the Bank Secrecy Act and information security initiatives.
Perform other tasks as directed.