Personal Banker

PNC•Eatontown, NJ

1d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker in PNC’s Central New Jersey organization, the Personal Banker is based in the Eatontown Branch. This in-office role builds and deepens the branch customer base through proactive sales and service, identifies ways to support customers’ financial wellbeing, and positions PNC solutions to generate revenue and customer loyalty. The banker works with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships, while delivering a differentiated experience and helping customers use technology, tools, and resources to manage financial transactions. The role also applies product and procedural knowledge to resolve customer problems, manages risk in accordance with PNC policies and procedures, and participates in accurate and efficient branch operations. Candidates must demonstrate the knowledge, skills, and abilities needed for the position. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience is required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered. No degree or certification is listed as required. The position is incentive eligible, with pay based partly on company, business, and/or individual performance. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certifications or language assessments are listed.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service