Personal Banker

KeyBank•Denver, CO

4d•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. In person and through proactive calling, the role involves learning about clients’ needs, offering tailored financial wellness guidance, attracting new clients, and building and expanding relationships with existing clients. The position is client-focused, sales-driven, and requires self-motivation, competitiveness, effective teamwork, and confident communication. The Personal Banker opens personal and business accounts and helps clients explore deposit products and lending options. The role works closely with branch teammates and other business partners to acquire clients and deepen relationships, supports branch operations and teller-line transactions as needed, and follows operational, risk, security, audit, and documentation policies. The position may also involve facilitating branch huddles and debriefs and working Saturdays as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated ability to influence business partners and leverage centers of influence.
Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on KeyBank’s digital platforms and capabilities.
Strong verbal and non-verbal communication skills.
Strong work ethic, integrity, and time-management skills.
Ability to build and nurture client relationships, identify prospective clients, understand client needs, and develop strategies to gain and retain long-term clients.
Ability to provide attentive client service and resolve issues promptly.
Ability to evaluate financial information, understand clients’ financial health, and identify opportunities to recommend strategies.
Ability to understand and manage risks associated with banking operations and client transactions.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to meet the role’s physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small-business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Provide a strong client experience and be present and attentive with clients and teammates.
Identify financial wellness opportunities during in-person and phone conversations and recommend customized solutions.
Meet individual activity, behavior, sales, referral, and outcome goals.
Open personal and business accounts, including consumer checking, small-business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting clients with transactions on the teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies, ethical standards, and the Code of Conduct.