Personal Banker

KeyBank • Draper, UT

3d • Onsite

About The Position

The Personal Banker serves as a trusted advisor to individuals and businesses in the KeyBank community, helping clients advance their financial wellness. Through in-person conversations and proactive calling, the banker identifies client needs, offers customized recommendations, attracts new clients, and develops relationships with existing clients based on their financial goals. This is a client-first, sales-driven role requiring self-motivation, competitiveness, effective teamwork, and confident communication.

The role includes opening personal and business accounts and connecting clients with appropriate deposit, lending, and other financial products. The Personal Banker works with branch teammates and partners across lines of business to acquire clients and deepen relationships, while following operational, risk, security, audit, and documentation requirements. The banker also supports branch operations, including helping clients with teller transactions as needed, and works Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and client-service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated ability to influence business partners and leverage centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key's digital platforms and capabilities.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert prospects into long-term clients.
• Ability to deepen existing client relationships by recommending products and services suited to evolving needs.
• Strong client-service skills, including resolving issues promptly and supporting a positive banking experience.
• Ability to evaluate financial information, assess client financial health, identify opportunities, and recommend strategies.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to meet the stated physical demands: prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
• Notary license.

Responsibilities

• Provide a strong client experience and be present and attentive with clients and teammates.
• Identify financial wellness opportunities in in-person and telephone conversations and make customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts and offer appropriate deposit and lending products.
• Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, ethical standards, and the Code of Conduct.

Benefits

• Incentive compensation may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED