Personal Banker

KeyBank•Draper, UT

4d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in meaningful conversations to identify their needs and provide tailored financial wellness guidance, both in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and builds and expands relationships with existing clients based on their financial goals. This is a client-first, sales-driven role requiring self-motivation, competitiveness, effective teamwork, and confident communication. The Personal Banker supports branch operations, follows operational and risk policies, and works to help clients move forward in their financial journeys.

Requirements

High school diploma, GED, or equivalent business experience.
At least one year of experience developing customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, including MS Windows and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to build and nurture client relationships, identify prospective clients, understand client needs, and develop strategies to convert prospects into long-term clients.
Ability to deepen existing client relationships by recommending products and services that meet evolving needs.
Ability to address client needs, resolve issues promptly, and provide positive client service.
Ability to evaluate financial information, assess clients’ financial health, identify investment opportunities, and recommend strategies.
Understanding of risks associated with banking operations and client transactions.
Strong verbal and non-verbal communication skills.
Accurate and efficient cash-handling ability.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
Notary license.

Responsibilities

Provide a strong client experience by being present and attentive with clients and teammates.
Identify financial wellness opportunities during in-person and telephone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and other products, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and business-line partners to attract clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients’ best interests.
Perform other duties as assigned; duties and activities may change or be assigned with or without notice.