Personal Banker - Ocala

GTE Financial•Ocala, FL

19d

About The Position

GTE Financial is seeking a customer-focused Member Relationship Officer to join its team at a Community Financial Center. The position conducts thorough financial assessments and recommends products and services that meet members’ immediate and future financial goals. It supports lead generation, new member acquisition, ongoing relationship management, and a positive member experience. The role combines business development and sales with financial transactions, consumer lending, mortgage support, compliance, and community relationship building.

Requirements

High school diploma or equivalent from an accredited institution.
One to two years of previous experience in the financial industry or a related field, or a combination of education and experience.
Effective negotiation, sales, and relationship-building skills.
Proven success prospecting, building a pipeline, and moving or closing sales opportunities.
Professional demeanor and ability to contribute to a proactive team environment.
Must qualify for NMLS registration according to the Safe Act.
Must demonstrate functional knowledge of the Bank Secrecy Act and the listed applicable federal laws.

Nice To Haves

Some college.
Bilingual in English and Spanish.

Responsibilities

Prospect for members, build a sales pipeline, close sales opportunities, and originate new members through various sources.
Identify, recommend, and sell appropriate GTE Financial products and services to build engaged financial relationships.
Work with the team to develop retention strategies for new and existing members.
Generate referrals for investment, insurance, business services, and mortgage services.
Greet members, direct them to appropriate areas, and manage the sales floor to ensure their needs are met.
Gather information, analyze facts, and educate members on appropriate products and services to provide one-point resolution.
Review and underwrite loan applications, using sound judgment and providing clear, detailed authorization.
Follow Community Financial Center audit and compliance procedures while maintaining a high level of member service.
Identify potential credit union losses by observing transactions that may involve fraud.
Work with Community Development Officers to develop and strengthen relationships with the community and community partners, including Select Employee Groups.
Conduct member financial transactions, including originating, processing, and closing consumer loan products.
For mortgages, identify suitable products, initiate the process, gather information for processors and underwriters, coordinate follow-up with internal partners and members, and support a positive member experience.
Follow credit union guidelines, policies, procedures, compliance regulations, and security standards.
Complete regulatory compliance and training related to sales and service responsibilities.
Pursue continuous education to support personal growth and better serve members.
Participate in assigned meetings, conference calls, and events.
Demonstrate functional knowledge of the Bank Secrecy Act and other applicable federal laws, including the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act.