Personal Banker I or II - Redding Hilltop

Redding Hilltop•Redding, CA

3d•Onsite

About The Position

As a Personal Banker, you provide confidence-inspiring service to community members visiting the branch for teller services and new account openings. Through personal interactions, you build and expand banker-client relationships grounded in purpose, value, and trust. You handle a variety of transactions, demonstrate care for customers’ financial wellbeing, identify opportunities to introduce suitable Tri Counties Bank services, and present products that address customers’ needs and goals. The role performs teller and account-opening transactions accurately and efficiently, provides high-quality customer service, and uses consultative conversations to understand customers’ financial circumstances. Personal Bankers develop knowledge of banking products, services, and partners; recommend appropriate solutions; follow through on commitments; and apply bank policies, controls, and regulatory requirements in daily work. They also support branch operations and other team members or locations as needed. The position requires a high school diploma or GED and the ability to be registered as an MLO on NMLS. Internal bank product and sales training courses are required. The hiring range is $21.00 to $26.00 per hour, with incentive opportunities. Total compensation may vary by location and is commensurate with qualifications and experience.

Requirements

High school diploma or GED.
Ability to be registered as an MLO on NMLS.
Complete internal bank product and sales training courses.
Typically requires some previous customer-facing and cash-handling experience; the description cites approximately 0–1 year in retail service, cash handling, or a financial services setting.
Cash handling, transaction accuracy, and attention to detail, including balancing a cash drawer and accurately processing deposits, withdrawals, payments, and account servicing.
Customer service and professional communication skills, including active listening, clear explanations, de-escalation, and consistent service.
Ability to assess customer needs consultatively and match customers with appropriate products and services within guidelines.
Working knowledge of consumer banking products and features, such as deposit accounts, basic lending and payments, digital banking tools, fees, eligibility, and disclosures.
Operational discipline and follow-through, including documenting actions, meeting commitments, using systems correctly, and partnering with colleagues or other locations.
Frontline regulatory and policy awareness, including BSA/AML red flags and escalation, privacy expectations, consumer compliance, and bank procedures.

Responsibilities

Perform customer transactions accurately and efficiently, including check cashing, deposits, loan payments, counting currency and coin, and opening new accounts.
Deliver friendly, professional, consistent customer service and ensure customers feel valued and supported.
Use consultative conversations to understand customers’ financial needs and goals and identify appropriate banking solutions.
Develop knowledge of banking products, services, and partners, including their features, benefits, pricing, eligibility, and practical applications.
Recommend appropriate banking solutions and follow through on customer commitments to help fulfill financial needs and goals.
Maintain current working knowledge of bank policies, procedures, and controls, and use sound judgment in customer activities and recommendations.
Comply with applicable banking laws, regulations, and institutional requirements, including BSA, USA PATRIOT Act, suspicious activity reporting, fair lending, consumer regulations, and SAFE Act requirements.
Assist other team members and branch locations as needed, perform assigned non-primary duties, and complete related tasks as assigned.
Maintain awareness of relevant banking laws, regulations, internal policies, and procedures and comply with them.