Relationship Banker I or II

Cathay Bank•San Mateo, CA

About The Position

The Relationship Banker is responsible for primarily handling teller transactions, providing operational support, cross-selling bank products and services, and resolving customer service issues. The role processes transactions accurately and efficiently while delivering a professional, exceptional customer experience. As needed, the Relationship Banker opens accounts and refers customers to other areas of the bank. The position follows banking regulations and security procedures to protect customers and minimize risk to the bank. The role includes teller operations, new account opening and maintenance, customer service, and sales. Relationship Bankers identify customer needs and appropriate financial solutions, maintain customer relationships, support branch promotions, and coordinate referrals with bank business partners. The position is offered at Relationship Banker I or II level.

Requirements

College degree in business, accounting, or finance, or related work experience.
Desire to learn the banking industry, help others, and work in a professional environment.
PC literacy and typing proficiency.
Detail-oriented and organized, with good note-taking and follow-up skills.
Good oral and written communication skills, including the ability to write clear messages, initiate conversations, and discuss products and services with customers.
Good listening and interpersonal skills, including listening without interrupting, seeking clarification, responding professionally, and keeping emotions under control in difficult situations.
Ability to work independently and as part of a team.
Ability to give and receive feedback to improve skills and job knowledge.
Ability to maintain good attendance and arrive consistently at the scheduled start time.
Able and willing to commute as required for business needs.

Nice To Haves

6–12 months of cash handling, retail customer service, or sales experience.
Banking experience.
Experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook.
Bilingual English/Chinese (Mandarin or Cantonese).

Responsibilities

Perform deposit and withdrawal transactions.
Reconcile and balance the teller cash drawer.
Process outgoing wires.
Perform safe deposit box functions, including entry, opening, and maintenance.
Assist customers with problem resolution.
Assist with ATM balancing.
Detect and report fraudulent or suspicious activities by completing required BSA reporting, Currency Transaction Reports, or Monetary Instrument Reports.
Perform all aspects of new account opening procedures for bank products and services.
Answer customer inquiries, recommend appropriate financial solutions, and assist with problem resolution.
Perform customer service functions such as check orders, address changes, return mail processing, superseding signature cards, and other account maintenance changes.
Maintain the confidentiality of customer information and bank proprietary information.
Identify opportunities to cross-sell bank products and services to help meet customers’ financial goals.
Provide personalized customer service and maintain frequent customer contact to expand relationships and support customer retention.
Communicate with bank business partners and make appropriate referrals, including to Financial Advisors, Mortgage Loan Originators, and Commercial Lenders.
Proactively support branch new business promotions.
Follow regulations and bank security procedures to protect customers and minimize risk to the bank.