Personal Banker I or II - Redding Hilltop
About The Position
As a Personal Banker, you provide service to community members visiting the branch for teller services and new account openings. You build and expand banker-client relationships based on purpose, value, and trust. You assist customers with transactions, demonstrate care for their financial wellbeing, identify opportunities to introduce appropriate Tri Counties Bank services, and present products that address their needs and goals. The role includes accurately and efficiently completing teller transactions and account openings, delivering high-quality customer service, conducting consultative conversations, and recommending suitable banking solutions. You are expected to develop knowledge of banking products and services, honor customer commitments, follow bank policies and controls, and comply with applicable laws, regulations, and institutional requirements. You may also support other team members and branch locations and perform additional related duties as assigned. The hiring range is $21.00 to $26.00 per hour, with incentive opportunities. The range may be modified by location and is commensurate with qualifications and experience.
Requirements
- High school diploma or GED.
- Ability to be registered as an MLO on NMLS.
- Typically requires some previous customer-facing and cash-handling experience, often approximately 0–1 year in retail service, cash handling, or a financial services setting.
- Cash handling, transaction accuracy, and attention to detail.
- Customer service and professional communication skills, including active listening, clear explanations, and de-escalation.
- Consultative needs assessment and ability to match customers with appropriate solutions within guidelines.
- Working knowledge of consumer banking products and features, including deposit accounts, basic lending and payments, digital banking tools, fees, eligibility, and disclosures.
- Operational discipline and follow-through, including documenting actions, meeting commitments, using systems correctly, and partnering with peers or other locations.
- Frontline banking regulatory and policy awareness, including BSA/AML red flags and escalation, privacy expectations, and consumer compliance requirements.
- Completion of internal Bank product and sales training courses.
Responsibilities
- Perform customer transactions accurately and efficiently, including check cashing, deposits, loan payments, counting currency and coin, and opening new accounts.
- Provide friendly, professional, consistent customer service and ensure customers feel valued and supported.
- Use consultative conversations to understand customers’ financial needs and goals and identify suitable banking solutions.
- Develop and apply knowledge of banking products, services, partners, features, benefits, pricing, eligibility, and applications.
- Recommend appropriate banking solutions, honor customer commitments, and follow through on agreed actions.
- Maintain current knowledge of bank policies, procedures, controls, and regulatory expectations, applying sound judgment in customer interactions and recommendations.
- Comply with applicable banking laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z, Reg DD, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act, and SAFE Act.
- Support branch and organizational operations by assisting team members and other branch locations, performing non-primary assigned duties, and completing additional related tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
