Personal Banker I or II

Tri Counties Bank•McKinleyville, CA

9d•$20 - $24

About The Position

The Personal Banker provides service to community members visiting a branch for teller services and new account openings. The role builds and expands banker-client relationships through trust-based interactions, helps customers complete transactions, learns about their financial needs and goals, identifies suitable Tri Counties Bank services, and presents products that address those needs. The position involves an average of approximately 12 or more customer conversations each day. The Personal Banker explains consumer checking and savings accounts, certificates of deposit, online and mobile banking, bill pay, debit cards, and overdraft privilege coverage. The role also maintains records of customer interactions in a customer relationship management database and collaborates with bank professionals who provide specialized financial services. The Personal Banker handles customer transactions accurately and promptly, maintains knowledge of bank policies and regulatory requirements, contributes to sales objectives, and may assist with training branch team members. The position may require lifting up to 25 pounds.

Requirements

High school diploma or GED.
Effective verbal and written communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete bank product and sales training courses and appropriate certifications.
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Previous sales experience.
Previous cash handling experience.

Responsibilities

Welcome customers who call or visit the branch and make them feel valued.
Use customer interactions to understand individual financial needs and goals.
Explain Tri Counties Bank services, products, and partner offerings that may help customers save money, earn more, or bank more conveniently.
Recommend appropriate solutions, follow through, and honor commitments to customers.
Maintain accurate sales records, review sales results with the Branch Manager, and prepare and carry out action plans to meet or exceed sales objectives.
Process customer transactions, including check cashing, cash deposits, loan payments, and counting currency and coin, accurately and promptly according to guidelines.
Maintain current knowledge of bank policies and procedures.
Maintain current knowledge of applicable regulations and ensure compliance, including the Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z, Reg DD, the Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act, and SAFE Act.
Assist with training branch team members in product knowledge and skill development when necessary.
Assist team members with non-primary duties when necessary and perform other work-related duties as assigned.
Present features and benefits of consumer checking and savings accounts, certificates of deposit, online banking, bill pay, mobile banking, debit cards, and overdraft privilege coverage.
Keep the customer relationship management database updated with records of customer interactions across communication modes.
Maintain collaborative relationships with financial services professionals in home mortgage lending, investment advisory, commercial lending, business corporate and purchasing cards, treasury management, merchant card services, and direct banking.