Personal Banker

PNC•Lavallette, NJ

1d•$45,375 - $75,625•Onsite

About The Position

At PNC, a Branch Banker in the Central New Jersey organization is based in Lavallette, New Jersey, and helps deliver a strong customer experience. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to grow revenue and customer loyalty. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The banker uses a defined sales process—including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to build relationships and identify suitable solutions. The role educates customers about transaction-management options and uses product and procedural knowledge to resolve customer concerns. It also supports efficient and accurate branch operations while managing risk and following policies and procedures.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; comparable education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and taking heightened care to identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service