Personal Banker

Peoples Bank • Beachwood, OH

3d

About The Position

This is a professional selling position in retail banking, accountable for attracting new customer relationships and retaining existing ones. The Personal Banker proactively identifies and meets customers’ financial needs through direct sales and referrals while delivering high-quality service. Customer interactions take place in person, by telephone or video, and periodically at outside venues, using Peoples Bank’s ethical, needs-based sales process. The role has monthly production goals for bank products and services, including loans, deposits, and access to account information through platforms such as mobile banking. The Personal Banker also identifies needs that can be addressed by expert partners, including mortgage and retirement solutions.

The role combines relationship development and sales with customer service, consumer lending, deposit transactions, and branch operations. The Personal Banker maintains product knowledge, discusses and recommends appropriate solutions, refers customers to business partners, handles deposits, and works to resolve account or service problems. They are responsible for protecting confidential customer information, maintaining accurate balancing and error records, and following operational standards for security, risk management, and compliance. The position includes regular calls to clients or prospects, recording calls in Salesforce, meeting branch sales and calling goals, completing required training, and meeting the work schedule set by the manager. Travel may be required for internal education and meetings, including occasional overnight stays, and to provide coverage at other branches.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least one year of needs-based sales experience.
• Prior job experience involving extensive customer contact.
• Basic computer proficiency and the ability to learn job-specific software quickly and use it accurately and efficiently.
• Proficient knowledge of Windows and Microsoft Office, including Word and Excel.
• Excellent oral and written communication, customer service, and cross-selling skills.
• Ability to establish and maintain working relationships with partners in person and by telephone.
• Sound decision-making and interpersonal skills to represent the bank positively with customers.
• Self-motivation, assertiveness, and ability to perform effectively in a sales environment and interact professionally with customers and team members.
• Ability to uncover customer needs through dialogue-based service interactions.
• Ability to pass background and credit standards required to hold NMLS credentials.
• Ability to learn computer and mobile-device applications quickly.
• Trustworthy behavior and ability to maintain confidentiality.
• Reliable daily transportation.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to other branches as needed.
• Ability to meet the work schedule designated by the manager.

Responsibilities

• Proactively identify and meet customers’ financial needs through direct sales and referrals while providing excellent service.
• Attract new customer relationships and retain existing customers.
• Meet monthly production goals for bank products and services, including loans, deposits, and digital banking access.
• Identify customer needs and refer customers to expert partners for mortgage, retirement, and other solutions.
• Develop and retain the customer base; greet customers by name, understand account ownership, and respond promptly to correspondence and problems.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help with more difficult errors.
• Receive checks and cash for deposit; verify deposit amounts and examine checks for endorsement and negotiability.
• Maintain and apply knowledge of consumer lending products and generate and execute consumer loans, lines of credit, and deposit products.
• Turn service interactions into conversations that uncover additional customer needs and make appropriate referrals and cross-selling recommendations.
• Maintain a well-developed working knowledge of the bank’s products and services.
• Complete required training on bank and branch policies and procedures.
• Interpret safety rules, account and loan documents, operating instructions, and procedure manuals; communicate effectively with groups of customers or employees.
• Identify resources and define solutions to resolve problems.
• Follow operational standards for security, risk management, and compliance.
• Make weekly calls to clients or prospects by phone or Zoom to meet branch calling goals and record calls in Salesforce.
• Interpret data to evaluate lending ratios and identify product and service opportunities.
• Meet sales goals and branch standards, including the dress code.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Perform special projects as assigned.
• Travel for internal education and meetings, which may include overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED