Personal Banker

KeyBank • Delmar, NY

3d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in the KeyBank community. This client-first, sales-driven role involves engaging clients in deeper conversations to understand their financial needs and providing customized guidance and solutions to support their financial wellness, both in person and through proactive calling. The Personal Banker attracts new clients and develops relationships with existing clients based on their financial goals.

Working as part of the branch team, the Personal Banker opens personal and business accounts, builds partnerships with branch teammates and other lines of business, supports branch operations, and follows operational, risk, security, audit, and documentation procedures. The role includes working Saturdays as directed by management. Schedules are set in advance based on branch traffic and transaction volume, and regular, predictable attendance is essential.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key's digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle and hold a valid driver's license.
• Strong verbal and non-verbal communication, relationship-building, client service, time management, and sales skills.
• Ability to handle cash transactions accurately and efficiently and understand risks associated with banking operations and client transactions.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities through in-person and telephone conversations and provide customized recommendations.
• Attain individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and other lines of business to acquire clients and deepen relationships with existing clients.
• Manage internal and external centers of influence effectively.
• Follow operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Maintain timely and regular attendance and consult with management about schedule changes when necessary.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are available for this position; specific benefits are referenced through a linked list in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED