Personal Banker

KeyBank • Thornton, CO

2d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in meaningful conversations to identify financial wellness needs and provide tailored guidance and solutions, both in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops relationships with existing clients in support of their financial goals and confidence.

This is a client-first, sales-driven role requiring self-motivation, competitiveness, effective teamwork, polished communication, and confidence. The Personal Banker opens personal and business accounts, supports branch operations and client transactions, and works with branch teammates and other business partners to acquire clients and deepen relationships. The role also requires adherence to operational, risk, security, audit, and other KeyBank policies and procedures.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
• Knowledge of client accounts and banking business, with sound judgment in client interactions and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert and retain clients.
• Ability to provide attentive client service and resolve issues promptly.
• Ability to evaluate financial information, assess clients' financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to meet physical demands including prolonged standing, frequent hand use and reaching, occasional bending and lifting, and lifting items weighing up to 30 pounds.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities through in-person and phone conversations, and make customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and offer deposit, home equity, and unsecured lending products, among others.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Maintain timely, regular, and predictable attendance and coordinate appointment scheduling with management when appointments must occur during working hours.
• Perform other duties as assigned and comply with KeyBank policies, procedures, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED