Personal Banker

First National Bank Texas•Lytle, TX

About The Position

Under direct supervision, the Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships and recommends bank products and services to support customers’ financial success. The Personal Banker follows bank policies and supervisor direction and is accountable for monthly new-account production goals assigned by upper management. The position may involve prospecting in store aisles and providing services to a diverse customer base, including a large Spanish-speaking population. The role processes deposits and cash payments, verifies cash and checks, checks endorsements, examines cash and identification for possible fraud, enters transactions into the computer, and issues receipts. It also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processes Western Union wires and cash advances; and cross-sells bank products and services. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels. Schedules are based on business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment preferred.

Responsibilities

Provide customer service and handle cash receipts and payments.
Evaluate customer relationships and recommend appropriate bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in sales activities, which may include prospecting in store aisles.
Process deposits and disburse funds according to bank procedures; record transactions accurately and balance daily operations.
Receive deposits, verify cash and check amounts, and check for endorsements.
Examine cash and identification to guard against counterfeit items and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank products and services.
Serve a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.