Personal Banker

KeyBank • Cooperstown, NY

14d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor to individuals and businesses in KeyBank communities, helping clients make progress toward their financial goals. Through in-person conversations and proactive calling, the role identifies client needs and provides customized financial wellness guidance and solutions. The Personal Banker works to attract new clients and develop existing relationships, supporting client confidence and financial wellness.

This is a client-first, sales-driven role requiring self-motivation, strong teamwork, polished communication, and confidence. The position is based in a branch and supports branch operations, including assisting with teller transactions as needed. The role requires Saturday work as directed by management and routine, frequent operation of a motor vehicle with a valid driver's license.

The position pays a base hourly rate of $20.67–$31.25, with placement depending on factors such as skills, experience, and geographic location. Compensation also includes incentive compensation, which may include production, commission, and/or discretionary incentives.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products, including Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key's digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to meet the physical demands of prolonged standing for 5–8 hours per day; frequent hand use to manipulate or grasp objects; face-to-face and telephone communication; occasional bending and lifting from floor height; frequent forward reaching; frequent lifting of 1–10 pounds; and occasional lifting of up to 30 pounds.
• Ability to build and nurture client relationships, identify prospective clients, understand their needs, convert prospects into long-term clients, and deepen existing relationships with suitable products and services.
• Ability to provide attentive client service, resolve issues promptly, and support a positive banking experience.
• Ability to evaluate financial information, understand client financial health, identify investment opportunities, and recommend strategies.
• Understanding of risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Accurate and efficient handling of cash transactions.
• Strong work ethic, high integrity, and excellent time management skills.
• All employees are expected to demonstrate Key's values and abide by Key's Code of Conduct.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to be helpful.
• Notary license.

Responsibilities

• Create a strong client experience by being present and attentive with every client and teammate.
• Identify financial wellness opportunities during in-person and phone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and offer products such as consumer checking, small business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to acquire clients and deepen relationships with existing clients.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit policies and procedures, including appropriate documentation of client interactions.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties, which may change or be added at any time.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients' best interests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED