Personal Banker

PNC•Clark, NJ

1d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker in PNC’s retail banking organization, the Personal Banker is based at the Clark Commons branch in Clark, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to generate revenue and customer loyalty. The position works with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The Personal Banker delivers a differentiated customer experience through outbound calling, service-to-sales conversations, teller interactions, appointment setting, lobby engagement, and a full PNC conversation with each client. The role educates customers about financial transaction options and technology, tools, and resources; resolves customer problems; and supports efficient, accurate branch operations while managing risk and following policies and procedures. This is an in-office position. Spanish-speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role, including banking products, digital awareness, effective communication, managing multiple priorities, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Position is subject to applicable FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and taking heightened care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service