Personal Banker

KeyBank•Glenmont, NY

3d•Onsite

About The Position

The Personal Banker serves individuals and businesses in KeyBank communities by identifying clients’ financial needs and providing guidance and solutions to support their financial wellness. The role involves engaging clients in person and through proactive calling, attracting new clients, and developing relationships with existing clients to help them reach their financial goals. The position is client-focused, sales-driven, and requires effective teamwork, polished communication, confidence, and self-motivation. Personal Bankers open personal and business accounts and recommend suitable deposit and lending products. They partner with branch teammates and other business lines to acquire clients and deepen existing relationships, while following operational, risk, security, audit, and documentation requirements. The role also supports branch operations, including assisting with teller transactions as needed, and participates in branch huddles and debriefs. Work schedules reflect anticipated branch traffic; Saturday work may be directed by management. Regular, predictable attendance and punctuality are essential. The position requires a high school diploma, GED, or equivalent business experience; a bachelor’s degree is preferred. At least one year of experience developing customer relationships, meeting sales goals, and building referral sources is required. The job also requires understanding consumer credit, foundational sales and service knowledge, experience influencing business partners, and working knowledge of PCs and digital technology. A notary license and experience with small business clients are preferred. The role is based at a KeyBank branch in Glenmont, New York. It requires prolonged standing, frequent hand use and reaching, occasional bending and lifting, and the ability to communicate with clients in person and by phone. Routine and frequent operation of a motor vehicle with a valid driver’s license is required. The position pays a base hourly rate of $20.67–$31.25 and may include incentive compensation such as production, commission, or discretionary incentives.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key digital platforms and capabilities.
Strong work ethic, high integrity, excellent time management, and strong verbal and non-verbal communication skills.
Ability to build and nurture client relationships, identify client needs, recommend products and services, and support a positive banking experience.
Ability to evaluate financial information, identify financial opportunities, and recommend strategies.
Understanding of banking operational and client transaction risks.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to meet physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending, and lifting items weighing up to 30 pounds.
Punctuality and regular, predictable attendance.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Engage clients in person and by phone to identify financial wellness needs and provide customized recommendations.
Meet individual activity, behavior, sales, and outcome goals and expectations.
Open personal and business accounts and recommend appropriate deposit and lending products.
Attract new clients and develop and deepen relationships with existing clients based on their financial goals.
Build partnerships with branch teammates and other lines of business, and manage internal and external centers of influence.
Follow operational, risk, security, audit, and compliance policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management and maintain punctual, regular, and predictable attendance.
Perform other duties as assigned and comply with KeyBank policies, procedures, values, and code of conduct.