Personal Banker

PNC Bank•Cincinnati, OH

1d•Onsite

About The Position

As a Personal Banker in PNC's Retail organization, based at the Western Hills Branch in Cincinnati, Ohio, you will build and deepen the branch customer base through proactive sales and service. You will identify opportunities to support customers’ financial wellbeing, recommend appropriate PNC solutions, and collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. You will deliver a differentiated customer experience by conducting proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will educate customers on ways to manage financial transactions using available technology, tools, and resources, and apply product and procedural knowledge to resolve problems. You will also follow policies and procedures, manage risk, and participate in branch operations. Candidates typically need an associate degree or equivalent and related experience or product knowledge. The role typically requires 3 or more years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No certification or language assessment is required. Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The base salary range is $41,250 to $68,750. The role is incentive eligible, with payment based on company, business, and/or individual performance. PNC offers eligible employees a comprehensive benefits package; eligibility and options vary. The opening was generally expected to be posted for two business days from November 6, 2026, although it may remain posted longer at the company’s discretion.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service