Personal Banker

Commerce Bank•Independence, MO

1d•$21 - $25•Onsite

About The Position

The Personal Banker is a retail banking role and an ambassador of the Commerce Bank brand. The position develops and maintains relationships with customers, coworkers, and other areas of the business. Personal Bankers identify customers’ financial needs through needs-based conversations, recommend appropriate products and services, and help customers improve their financial health. They provide service in person and over the phone, educate customers about retail products and digital solutions, and refer customers with complex needs to bank specialists. Commerce provides tools, resources, and training, along with opportunities for career development. The role may be filled as a Personal Banker I or Personal Banker II, depending on experience and education. The schedule is Monday through Friday, 7:45 a.m. to 5:45 p.m., with rotating Saturdays from 8:45 a.m. to 12:15 p.m. The position is located at 17601 E US Highway 24, Independence, Missouri 64056. Compensation is estimated at $20.55 to $25.05 per hour, based on factors such as experience, skills, and competencies; additional performance-based incentive compensation may be available. Applicants must be eligible to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report disclosing credit history for candidates considered for the role, subject to authorization.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with the company culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and address their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services that fit their needs while working toward individual and branch sales and service goals.
Educate customers about retail products and digital solutions that enhance their experience and financial wellness.
Complete financial transactions accurately and efficiently while following policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other areas of the business.
Perform other duties as assigned.