Wickliffe Personal Banker

First Community Bank•Wickliffe, KY

About The Position

The Personal Banker performs general teller and customer service representative duties, including cash handling; processing deposit and loan transactions through Nupoint Teller; opening new accounts; assisting customers with online banking and account error resolution; and completing other assigned duties. The role provides courteous, professional customer service while following bank policies, regulatory requirements, and compliance procedures. It also supports branch operations by maintaining cash and ATM balances, securing records and negotiables, resolving customer issues, referring and cross-selling products, and helping protect bank information and systems.

Requirements

Strong communication and interpersonal skills.
Strong attention to detail.
Self-motivated.
Able to prioritize.

Responsibilities

Greet customers courteously and professionally.
Open new accounts accurately and efficiently in accordance with regulations and bank policy, and scan account documents promptly.
Maintain a balanced, neat cash drawer and accurately process deposits, withdrawals, payments, and loan transactions.
Maintain working knowledge of CSI online applications and deposit-area compliance procedures.
Process night deposits and ATM deposits under dual control; place holds on customer deposits as needed.
Log individual cash transactions over $3,000 and complete Currency Transaction Reporting (CTR) when necessary.
Direct or refer customers to appropriate bank departments, and refer and cross-sell products.
Research and resolve customer issues and assist with customer problems, including online and mobile banking questions.
Complete required audit logs accurately and adhere to bank policies.
Keep work areas neat and clean; ensure equipment, including drive-up equipment and the ATM, is working properly.
Oversee ATM balancing and maintenance.
Secure negotiables and confidential records in the teller/CSR area each evening, and help protect bank information and systems.
Answer branch phone calls promptly and handle them accurately and professionally.
Attend required staff training, bank-sponsored activities, and civic activities and events.
Accept yearly Safe Deposit Box payments.
Assist branch management and the branch administrator with other assigned duties.