Personal Banker

PNC • South Bend, IN

12d • Onsite

About The Position

As a Personal Banker within PNC's Retail Branch organization, the employee will be based at the Ireland branch in South Bend, Indiana. The role acquires and deepens the branch customer base through proactive sales and service, manages customer experience, and identifies opportunities to support customers' financial wellbeing. The banker collaborates with ecosystem partners to grow customers' share of wallet and positions PNC solutions to generate revenue and customer loyalty.

The position uses internal and outbound interactions, including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation during each client interaction, identifies appropriate solutions, and uses partnerships and community Centers of Influence to acquire, expand, and retain relationships. The banker educates customers about ways to manage financial transactions using technology, tools, and resources; resolves customer problems using product and procedural knowledge; and follows policies and procedures to manage risk and prevent losses. The role also participates in efficient and accurate daily branch operations.

PNC describes this as an in-office position and states that employment visa sponsorship and STEM OPT participation are not available. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically requires 3 or more years of experience.
• Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers' financial wellbeing and manage their experience.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during each client interaction and position appropriate PNC solutions.
• Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
• Educate customers on managing financial transactions using available technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Adhere to policies and procedures, use sound judgment within established limits, and identify and avoid loss.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 and 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed